Terms & Conditions of Patient Facilitation
Please review our binding patient facilitation agreements, medical tourism coordinator disclosures, direct hospital billing transparency, and limitations of clinical liability.
Zero Facilitation Fees
We coordinate medical travel at zero agency markup to the patient.
Facilitator Disclosure
ISG is an independent concierge, not a hospital, clinic, or treating doctor.
Direct Hospital Billing
All medical and surgical costs are paid directly to the treating hospital.
Accredited Centers Only
We partner exclusively with JCI and NABH accredited medical institutions.
1. Agreement to Terms & Electronic Acceptance
These Terms and Conditions constitute a legally binding agreement between you and International Support Group (ISG). By accessing our website, requesting medical estimates, submitting diagnostic records, or utilizing our patient concierge services, you affirm that you have read, understood, and agreed to all provisions outlined herein.
2. Critical Healthcare Facilitator Disclaimer (Not a Hospital)
International Support Group is an independent medical travel coordinator and patient facilitation agency. ISG is not a hospital, ambulatory surgical center, or clinical healthcare provider. We do not employ practicing physicians to render direct medical care, formulate surgical diagnoses, or execute clinical procedures.
All medical advice, surgical operations, post-operative care, and prescriptions are administered solely by independent licensed doctors and healthcare specialists at our accredited partner medical institutions. The physician-patient relationship exists strictly between you and your treating healthcare institution.
3. Scope of Medical Travel Coordination Services
International Support Group provides comprehensive, non-clinical medical travel facilitation services, which encompass:
4. Transparent Quotations, Hospital Billing & Refunds
We maintain an unwavering zero-hidden-fee policy. All medical quotes provided by ISG are direct estimates issued by our accredited partner hospitals.
- Direct Payment: Patients pay treatment fees directly to the hospital billing desk upon admission or according to the hospital standard protocol.
- Estimate Variances: Medical estimates are preliminary. Final surgical charges may adjust based on in-person clinical examinations, unforeseen complications, or customized surgical implants.
- Logistics Refunds: Deposits made for third-party accommodations or flight bookings are governed strictly by the refund policies of those respective vendors.
5. Patient Responsibilities & Travel Readiness
To ensure safe medical facilitation, patients and traveling attendants must agree to:
Disclose accurate, complete, and un-altered medical records, medication histories, and diagnostic reports.
Ensure valid passports with at least 6 months validity from the projected date of departure.
Comply with clinical travel fitness clearances issued by local primary physicians prior to boarding flights.
6. Medical Visa & Border Authorizations
ISG assists in securing official hospital medical visa invitation letters. However, visa issuance remains solely within the sovereign discretion of the destination country embassy and immigration authorities. ISG is not liable for visa rejections, border entry delays, or flight scheduling disruptions.
7. Data Confidentiality & HIPAA/GDPR Compliance
All personal and Protected Health Information (PHI) provided to ISG is handled under military-grade AES-256 encryption in compliance with HIPAA and GDPR regulations. For full details on our zero-data-commercialization commitment and your right to be forgotten, please consult our Privacy Policy.
8. Limitation of Liability & Medical Malpractice Disclaimer
In no event shall International Support Group, its officers, directors, or employees be liable for medical outcomes, clinical malpractice, surgical complications, hospital negligence, or diagnostic discrepancies. Any claims arising from medical malpractice or clinical errors must be directed exclusively against the accredited hospital or operating physician.
9. Dispute Resolution & Governing Law
These Terms and Conditions shall be governed by and construed in accordance with applicable international commercial facilitation arbitration protocols. Any dispute arising from non-clinical coordination services shall be resolved through amicable mediation before formal arbitration.
10. Legal & Compliance Help Desk
For legal inquiries, terms clarifications, or facilitator notices, our compliance office is available 24/7.
Have Questions Regarding Our Terms?
Our legal and clinical coordination officers are available to assist you 24/7.